Shipping policy
# Shipping Policy
**Effective Date:** June 21, 2024
At **Laqura.com**, we are committed to providing our customers with reliable and efficient shipping services for our exquisite diamond jewelry. Please review our shipping policy to understand our practices and procedures.
## 1. Shipping Destinations
We ship our diamond jewelry to customers worldwide, including the United States, Europe, Asia, Australia, and other international locations. Please note that certain restrictions may apply based on the destination country.
## 2. Shipping Methods and Delivery Times
We offer the following shipping methods to ensure your jewelry arrives safely and promptly:
### Domestic (Within the UAE)
- **Standard Shipping:** Delivery within 7 business days.
### International
- **Standard International Shipping:** Delivery within 7-14 business days.
Please note that delivery times are estimates and may vary due to customs processing, local postal services, and other factors beyond our control.
## 3. Shipping Costs
Shipping costs are calculated based on the shipping method selected, the destination, and the weight and dimensions of the package. Shipping costs will be displayed at checkout before you complete your purchase. We occasionally offer free shipping promotions, which will be clearly indicated on our website.
## 4. Order Processing
Orders are processed within 7 business days after payment is confirmed. Please note that orders placed on weekends or public holidays will be processed on the next business day.
## 5. Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient. Laqura.com is not responsible for any additional charges that may apply after the package has been shipped.
## 6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order status directly on our website under the "Order Tracking" section.
## 7. Packaging
All our diamond jewelry is carefully packaged in secure and elegant packaging to ensure it arrives in perfect condition. Our packaging is discreet, and there are no indications on the outside of the package that it contains valuable items.
## 8. Shipping Insurance
We provide shipping insurance for all orders at no additional cost to you. This insurance covers any loss or damage that may occur during transit. If you encounter any issues with your shipment, please contact our customer support team immediately.
## 9. Delivery Issues
If your package is delayed, lost, or damaged during shipping, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
## 10. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us at:
**Laqura.com**
Email: support@laqura.com
Phone: +971 4 2351909
Address: 307, Royal Diamond Building, Gold Souk, Deira Dubai, UAE
We are here to assist you with any inquiries and ensure your shopping experience with Laqura.com is exceptional.
Thank you for choosing Laqura.com for your diamond jewelry needs.
